1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and Organic Village (UK) Limited (“Nullivo”, “we”, “us”), a company registered in England and Wales with company number 11783758, operator of nullivo.com. By creating an account, running a scan, or subscribing, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the service.

2. Eligibility

You must be at least 16 years old (or the age of digital consent where you live) and able to form a binding contract. You may only use Nullivo for lawful, personal purposes.

3. What the service is

Nullivo lets you check an email address you own for exposure in known data breaches and broker listings, shows you the resulting exposure picture, and gives you guidance and tools to reduce that exposure. Nullivo is an informational and self-protection tool. It is not security software, legal advice, or a guarantee that your data is or will remain private.

4. Acceptable use: self only

You may only scan and act on identifiers (such as an email address) that you own or are explicitly authorised to manage, and you must verify ownership when prompted. Using Nullivo to investigate, monitor, profile, track, stalk, harass, or gather information about any other person is strictly prohibited, may be illegal, and is grounds for immediate termination. You also agree not to misuse the service, attempt to bypass verification, scrape it, overload it, or use it to break any law.

5. No surveillance

Nullivo is built for protection, not surveillance. There is no feature to look up other people, and we will never add one. Any attempt to repurpose the service for surveillance is a material breach of these Terms. The commitments behind this clause, and the mechanisms that enforce them, are set out at the no-lookup promise.

6. Accounts & verification

Access to your results depends on a one-time code sent to your email. Keep access to your email secure; you’re responsible for activity carried out through your verified address. Tell us promptly if you suspect unauthorised use.

7. Plans, billing & auto-renewal

We offer a free tier and paid subscriptions (currently Pro and Premium; we may add or rename tiers), billed monthly or annually through our payment processor. By subscribing you authorise recurring charges at the then-current price until you cancel. Subscriptions renew automatically at the end of each billing period. We’ll show the price and billing frequency before you pay, and we’ll give reasonable notice of any price change.

8. Cancellation & refunds

You can cancel at any time from your dashboard, or from the Contact page. Cancelling is a short form — we ask for a reason so we can improve, and you may leave it at "other" — which we action within one business day and confirm by email. There is no retention call. Cancelling stops future renewals and your paid access continues to the end of the period you have already paid for.

A removal plan is a service, and the work is not reversible: a UK GDPR erasure request is a real legal notice sent to a named company, and once it has gone it cannot be recalled. That shapes what a refund can fairly look like, so here is exactly how it works.

Your statutory right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from purchase to change your mind. Removals work best when they start straight away, so at checkout you ask us to begin immediately and acknowledge how that affects the refund. In practice work normally begins within minutes.

Before any work has begun — if you cancel before we have run your scan or sent your first removal request, we have done nothing on your behalf and you get a full refund.
After work has started, within 14 days — you can still cancel, but because we have already acted for you we may keep a reasonable amount in proportion to the work actually done. We will tell you what that amount is and why.
After 14 days, or on a renewal — the current term is non-refundable, but you can cancel at any time to stop it renewing and you keep access until the end of the term you have paid for.

Beyond the statutory minimum. If we have simply not delivered for you, email support@nullivo.com within 30 days of your first payment on a plan and we will put it right, refund included. That is a goodwill commitment on top of the rights above, not a replacement for them, and it applies to your first payment on a plan rather than to later renewals.

The free exposure check costs nothing, so there is nothing to refund on it. Refunds are given in good faith and we may decline one where there is clear evidence of abuse — for example subscribing repeatedly, taking the full benefit of the service, and then asking for the money back each time. None of this affects your statutory rights.

Written to be read rather than to be hidden behind. If anything here is unclear, ask us before you buy and we will answer plainly. We are not a law firm and this is not legal advice; where this section and the law disagree, the law wins.

9. Removal requests — who sends them

On a paid plan we identify which holders list you, write each opt-out and erasure request so that it is legally correct, tell you exactly where it goes, count the one-month statutory deadline under UK GDPR Art. 12(3) from the day you tell us it was sent, and draft an ICO complaint for you if that month passes in silence.

By default you send each request yourself, from your own address. Most UK holders accept no email at all — they are web forms and registration portals — so for those we write the request and you submit it.

Where a holder publishes an address, Complete and Household can authorise us to send it for you, as your agent. That authorisation is per request and per holder: you see the exact wording, you tick to authorise, and nothing goes until you do. We record the date and time of each authorisation and will produce that record if the holder asks us to prove we act for you, as they are entitled to.

The request names you as the data subject and sets the holder to reply to you, not to us. That matters: holders frequently ask for proof of identity, and we would rather not stand between you and your own passport. No identity document you send them passes through Nullivo.

Household members authorise their own requests from their own dashboard. Paying for somebody’s cover does not entitle you to instruct an agent on their behalf.

Data brokers control their own systems and timelines: we cannot guarantee that every broker will remove your data, that removal will be permanent, or that your information won’t reappear from new sources. We’ll make reasonable efforts and report progress.

10. Third-party data & accuracy

Breach records shown on this site come from Have I Been Pwned, published by Troy Hunt and licensed under Creative Commons Attribution 4.0 International. We check an address against that register; we do not hold a copy of any breached database, and the contents of a breach are never written to our own records. The holder register is our own work, compiled from primary sources — each holder’s own published policy, the ICO’s public register, and Companies House — and every entry records where its details were read and when.

Illustrations on our articles are generated with an AI image model. They are drawings, never photographs, and never depict a real person, place or event. Data, figures and holder details are never generated — those come from the sources named above.

Breach and broker data comes from third parties and may be incomplete, delayed, or inaccurate. A “clean” result does not prove you’re unexposed, and a finding doesn’t always mean your current credentials are compromised. Use the results as guidance, not as a definitive record.

11. Data sources & licences

Breach records shown in the scan, in the breach index and in the news feed are sourced from Have I Been Pwned, and are used under the Creative Commons Attribution 4.0 International licence. Nullivo is not affiliated with or endorsed by that service.

Data-broker and public-register information is compiled by us from the holders’ own published sources. Our other service providers are described by function in our privacy policy and on our security page; we name them individually in writing to any customer who asks.

12. Intellectual property

Nullivo, its name, logo, content, and software are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service for your own personal protection. You may not copy, resell, or create derivative works from it without permission. Your data remains yours.

13. Disclaimers

The service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We don’t warrant that the service will be uninterrupted, error-free, or that it will detect every exposure or prevent any harm.

14. Limitation of liability

To the fullest extent permitted by law, Nullivo is not liable for indirect, incidental, special, or consequential losses, or for loss of data, profits, or goodwill. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or fraud).

15. Indemnity

You agree to indemnify us against claims arising from your misuse of the service or breach of these Terms.

16. Suspension & termination

We may suspend or terminate your access if you breach these Terms or use the service unlawfully. You may stop using Nullivo at any time and request deletion of your data.

17. Changes to the service or terms

We may update the service and these Terms. For material changes we’ll give notice by email or in-app; continuing to use Nullivo after changes take effect means you accept them.

18. Governing law & disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you’re a consumer, you keep the benefit of any mandatory consumer protections of the country where you live. We encourage you to contact us first so we can try to resolve any dispute informally.

19. Contact

Questions about these Terms? Email support@nullivo.com or use the Contact page.