1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and [Legal entity name] (“Nullivo”, “we”, “us”), operator of nullivo.com. By creating an account, running a scan, or subscribing, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the service.

2. Eligibility

You must be at least 16 years old (or the age of digital consent where you live) and able to form a binding contract. You may only use Nullivo for lawful, personal purposes.

3. What the service is

Nullivo lets you check an email address you own for exposure in known data breaches and broker listings, shows you the resulting exposure picture, and gives you guidance and tools to reduce that exposure. Nullivo is an informational and self-protection tool. It is not security software, legal advice, or a guarantee that your data is or will remain private.

4. Acceptable use: self only

You may only scan and act on identifiers (such as an email address) that you own or are explicitly authorised to manage, and you must verify ownership when prompted. Using Nullivo to investigate, monitor, profile, track, stalk, harass, or gather information about any other person is strictly prohibited, may be illegal, and is grounds for immediate termination. You also agree not to misuse the service, attempt to bypass verification, scrape it, overload it, or use it to break any law.

5. No surveillance

Nullivo is built for protection, not surveillance. There is no feature to look up other people, and we will never add one. Any attempt to repurpose the service for surveillance is a material breach of these Terms.

6. Accounts & verification

Access to your results depends on a one-time code sent to your email. Keep access to your email secure; you’re responsible for activity carried out through your verified address. Tell us promptly if you suspect unauthorised use.

7. Plans, billing & auto-renewal

We offer a free tier and paid subscriptions (currently Pro and Premium; we may add or rename tiers), billed monthly or annually through our payment processor, Stripe. By subscribing you authorise recurring charges at the then-current price until you cancel. Subscriptions renew automatically at the end of each billing period. We’ll show the price and billing frequency before you pay, and we’ll give reasonable notice of any price change.

8. Cancellation & refunds

You can cancel at any time from your account or via the Contact page; cancellation stops future renewals, and your paid access continues until the end of the current period. Except where the law requires otherwise, payments are non-refundable and we don’t provide partial-period refunds.

UK/EU consumers' right to cancel. You normally have 14 days to cancel a purchase for a refund. However, by starting to use a digital service immediately (for example, running a scan or generating a report), you acknowledge that performance begins right away and you may lose this 14-day cancellation right once the service has been fully delivered.

9. Premium “authorised agent” removal

On the Premium plan, you can authorise Nullivo to submit data-broker opt-out and deletion requests on your behalf as your authorised agent. You confirm that the information you provide is your own and accurate, and you authorise us to act for you for this purpose. Data brokers control their own systems and timelines: we cannot guarantee that every broker will remove your data, that removal will be permanent, or that your information won’t reappear from new sources. We’ll make reasonable efforts and report progress.

10. Third-party data & accuracy

Breach and broker data comes from third parties and may be incomplete, delayed, or inaccurate. A “clean” result does not prove you’re unexposed, and a finding doesn’t always mean your current credentials are compromised. Use the results as guidance, not as a definitive record.

11. Intellectual property

Nullivo, its name, logo, content, and software are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service for your own personal protection. You may not copy, resell, or create derivative works from it without permission. Your data remains yours.

12. Disclaimers

The service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We don’t warrant that the service will be uninterrupted, error-free, or that it will detect every exposure or prevent any harm.

13. Limitation of liability

To the fullest extent permitted by law, Nullivo is not liable for indirect, incidental, special, or consequential losses, or for loss of data, profits, or goodwill. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or fraud).

14. Indemnity

You agree to indemnify us against claims arising from your misuse of the service or breach of these Terms.

15. Suspension & termination

We may suspend or terminate your access if you breach these Terms or use the service unlawfully. You may stop using Nullivo at any time and request deletion of your data.

16. Changes to the service or terms

We may update the service and these Terms. For material changes we’ll give notice by email or in-app; continuing to use Nullivo after changes take effect means you accept them.

17. Governing law & disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you’re a consumer, you keep the benefit of any mandatory consumer protections of the country where you live. We encourage you to contact us first so we can try to resolve any dispute informally.

18. Contact

Questions about these Terms? Email support@nullivo.com or use the Contact page.