Question 1

Is this legal?

Accepted Answer

Yes. Nullivo only scans an email address whose owner has just verified they control it. It’s a self-protection tool, like checking your own credit report. It has no feature for looking up other people.

Question 2

Do I have to give you my password?

Accepted Answer

Never. Nullivo only needs your email address (and a one-time code to confirm it’s yours). We will never ask for an account password.

Question 3

Where does the breach data come from?

Accepted Answer

Nullivo uses Have I Been Pwned (the industry-standard breach database) via its official API. Breach data is global, so it works wherever you live.

Question 4

I’m in the UK or EU. Does this work for me?

Accepted Answer

Yes. Your breach scan is global. For data-broker removal, choose your region in the cleanup tool: UK users should start with the Open Electoral Register (the source most UK brokers buy from) and 192.com; EU users can send a GDPR erasure request to any site listing them. Note that most US people-search sites only list US residents, so UK/EU users often won’t appear on them.

Question 5

How do I actually remove myself from a data broker?

Accepted Answer

There are two routes, and each broker card tells you which it is. ‘Find your listing’ brokers (most US people-search sites): search your name, copy your profile’s URL, and submit that URL on their opt-out page. ‘Email request’ brokers: copy the ready-made deletion letter and email it to them. Tap ‘How to do this’ on any broker for exact steps, and remember to click the confirmation link they email you.

Question 6

What’s the difference between Free, Pro, Premium, and Ultimate?

Accepted Answer

Free shows your exposure score and a risk breakdown. Pro unlocks breach-by-breach details, the full exposure report, ongoing monitoring with alerts, and assisted data-broker cleanup (opt-out links plus auto-filled requests you send). Premium adds family coverage for up to 5 emails you own and priority support. Ultimate adds a deep breach search across extended sources that reveals the actual data exposed in your breaches, including leaked passwords, usernames, and personal details, shown only to you and never stored.

Question 7

Can I see my actual leaked passwords?

Accepted Answer

On the Ultimate plan, yes, for your own verified email only. The deep breach search shows the real data found in breaches of your account, including exposed passwords, masked by default and revealed only when you choose to. Nullivo never stores these results. You cannot look up anyone else, only an address you have verified you control.

Question 8

Can Nullivo delete my breached data from the source?

Accepted Answer

No service can. Once a website is breached and its database leaks, that data exists permanently across many copies and cannot be recalled by anyone. What you can do is change any exposed password everywhere you used it and turn on two-factor authentication. Data-broker listings are different: those companies actively republish your details and do have opt-out processes, which Nullivo helps you complete.

Question 9

What is the “exposure summary”?

Accepted Answer

It’s a plain-language summary of the risks your exposed data creates (credential stuffing, impersonation, SIM-swap, targeted phishing), based on exactly what your breaches exposed, so you know what to fix first.

Question 10

What do you store about me?

Accepted Answer

As little as possible. We keep your verified email and your latest findings so we can monitor and alert you. See the Privacy Policy for details. You can delete your data at any time.

Question 11

Will you sell my data?

Accepted Answer

No. Selling user data would be the opposite of the product’s purpose. Nullivo makes money from subscriptions, not from your information.

Frequently asked questions